Shipping & Returns

Returns Policy: You may return most non-custom items within 15 days of delivery for a full refund. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item). Please contact us for a return authorization number before returning any product. In order for us to cover the return shipment cost, we will issue a shipping label for you.

Shipping: Most orders we receive are custom orders and made to your specifications. Custom orders can only ship by ground services or freight. We do not accept rush orders for custom work. We can ship to any address in the world, but please note that lumber is heavy, and shipments of lumber by air can be expensive. Shipping costs are not included in our quotes, but may be estimated at your request. Ship dates when stated are estimates and not guaranteed.

Terms and Conditions: 50% down, balance due before shipping. Delayed payments can delay ship date. Changes to orders are either re-bid at a new cost, or may be invoiced at Time and Materials, or Cost Plus. We do not accept rush orders, but will work to meet reasonable ship dates when we can ensure the quality of our product and the work flow of our manufacturing operation. See also: limited liability statement below.

Limited Liability and Warranty: Pure Timber LLC is primarily a bent wood parts manufacturer and our liability and warranty is limited to our direct costs for return, repair or replacement of those parts. Returns must be pre-authorized, and any claim for refund or reimbursement must be accompanied by the returned stock. Use of our product implies acceptance of our terms and conditions and our warranty statements. Unless we are the installers, Pure Timber LLC does not cover any costs that result from use of our products or predict how long our product may take to install, how long it will last, or what the end or total cost may be. We do not recommend anyone work with our products for the first time on a paid job - experience should be gained with our products prior to bidding. We do not make any claims as to what anyones experience may be with our products or the longevity or suitability of our products for a specified purpose. Our products are custom and unique in the woodworking industry. Many contractors will be unfamiliar with techniques to work with our materials. We do not provide performance guarantees for our products unless we are the installers. We specialize in solid wood bending and specifications on our products may be outside typical architectural millwork specifications that are intended for straight wood products. These are issues that we deal with when we install our products, and other contractors may find our product to be more challenging than expected. We do not reimburse customers for extra time and/or cost that contracted parties may experience working with our products. We suggest that any party working with our products familiarize themselves with the extra time and care our products take, prior to bidding. We do not warranty or recommend any of our products for outdoor exposure, marine esposure, or any application where our product can become wet, and for environments that are not controlled for temperature and humidity. Bent solid wood is subject to movement due to changes in humidity, which may affect specifications and tolerances. We recommend a period of conditioning for our materials before use, and this varies by application. Please check with us on recommendations for your specific application. Our recommendations do not bind us to, or infer any type of additional warranty or liability. However, not following our recommendations could result in inferior performance of our product or additional cost to our customer beyond what they paid for our product. Pure Timber LLC is not liable for those or any other costs resulting from our product, its installation, or its use, except where we agree to take it back as a return and agree to a refund up to the amount paid for the returned product.